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Matrimony-Offers

Frequently Asked Questions

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Profile Registration

To register as a member you need to click on Register for Free in the Home page of the Eenadu Pellipandiri Website / App. At the time of registration, members need to furnish their mandatory details for the following categories covering some information. 
• Basic Information 
• Educational & Employment Information 
• Family Details 
• Socio - Religious background 
• Life - Style 
• Location Information 
• Contact Information 
• Partner Preferences 
Note: Members can upload photos, ID Proof, Horoscope for free. After submitting all the above information (atleast all the mandatory fields in each section), your profile will be automatically created and you shall be given a system generated 'Profile ID' for future references and login purposes.

  • Yes, Mobile verification through OTP is mandatory to register a profile in Eenadu Pellipandiri.
  • Eenadu Pellipandiri displays 100% verified mobile numbers. So, unless you verify your mobile number through OTP which will be sent to you mobile number as 'EPPSMS', you cannot create a profile on our website / App.
  • The verification process is done free of cost. Only paid and ID proof verified members can only view your mobile number.

A Free member can upload one (1) photo and A paid member can upload three (3) photos to your profile.
Photos must be in jpg, jpeg, png format, no larger than 10MB.

No, Uploading ID proofs is not mandatory.
But if you upload with any two of valid ID proofs approved by Government i.e., Aadhar card, Pan card, Voter card, Driving Licence and Passport, Eenadu Pellipandiri team cross-verifies the documents with the details that are provided in your profile and allots you a 'Verified badge' on your profile which is displayed to all the members (Free & Paid users).

  • • When user uploads any two of Government approved documents i.e., Aadhar card, Pan card, Voter card, Driving Licence and Passport, Eenadu Pellipandiri team cross-verifies the documents with the details that are provided in your profile and allots you a Verified badge on your profile which is displayed to all the members (Free & Paid users).
  • • Verified Badge adds genuinity & credibility to your profile.
Please be assured that your uploaded document will not be displayed to your prospects. They will only know that you have uploaded a copy of your document.

We do have other ways to upload Photos, ID Proof Documents & Horoscope to your account if you can't upload through Website / Mobile App
  1. E-mail us your Photos / Documents / Horoscope to support@eenadupellipandiri.net
  2. WhatsApp us your Photos / Documents / Horoscope to 8008001686 or 8008002165
Please mention your Profile ID, Name, Phone number while sending the Photos / Documents / Horoscope.
Our team will upload your Photos, Documents & Horoscope instantly for free.

No, you cannot use the same Mobile number for multiple registrations.
One Mobile / Phone number can be used for / by only one person. No Mobile / Phone number will be duplicated.

Yes, you can create a maximum of two profiles with the same Email ID during free registration at Eenadu Pellipandiri

Yes, You can change / update your phone number in the edit profile section by entering OTPs that you have received on existing and new phone numbers.

• Free members can view only some of your basic details . They cannot view your mobile number, horoscope, etc.
• Paid members can view all your details.
• If you keep privacy settings for your profile, basing on your privacy mode the other member can access your details.

Yes, you can register.
Eenadu Pellipandiri allows you to create profiles for your children's / friends / siblings or relatives.
Eenadu Pellipandiri has a large number of profiles registered by parents, siblings, friends and relatives.

Yes. We encourage our registered members to invite their friends and relatives to register with us in search of their life partner.

No, you can't choose your own Profile ID. Every Profile ID is unique and it is system generated.

Profile ID identifies each person uniquely. Under no circumstance two people can have the same Profile ID. . So there will be no duplication in the Profile ID.

 Do's and DON'Ts:
 
• While filling up the registration form, try to fill all the sections atleast the mandatory fields which helps you to get more profiles as suggested matches.
• Make sure you update all the latest information in all the sections.
• Add a recent / latest photograph .
• Upload ID proof and avail Verify badge on your profile which makes you a genuine profile and improve your chances of getting more responses.
• Do not display your contact details anywhere in your profile except in the space provided for it. 
• Do not include vulgar or racist content.
Note: Non compliance to the term of use may result in your profile being rejected.  

Profile Login

 1. Click on “Login” button in the Home page of the Eenadu Pellipandiri Website / App  
 2. Under that type your "Profile ID / Registered Phone number" and enter "Password" or 'Request OTP' where you will receive the OTP on the registered Mobile Number & Email ID.  
 3.Then click on "Login" and you can access your account at Eenadupellipandiri.net.

For logging into your account, you can either use Mobile number or Profile ID to log in.
So, when you forget your Profile ID, you can login through a registered mobile number.

When you forgot your password, you can click on the forgot password and regenerate the new password by entering OTP from your registered mobile number.

                                                    (OR)

You can simply choose to login through OTP instead of login through Password.

Of course, you can change your password.
• Login into your account, go to 'Profile settings' and click on 'Change password'.
• Then enter your current password and generate a new password.

Profile Edit / Hide / Delete

• Login into your account, go to ‘Edit Profile’.
• Click on edit under the required category of your profile in which you want to make changes or update the info.
• Same wise, you can edit your partner preferences also at any time.
• If you can't make any changes through edit or for any other guidance relating to it, kindly contact our customer care at 8008001686
 

• Most of the contents of your profile and partner preferences can be edited and updated at any time as you wish to do so.
• However, some of the fields of member's such as Date of Birth, Age, Marital Status, Religion, Caste cannot be edited.
• In the same way, once the ID Proofs were verified, you can't modify it.

When a user provides full details to their profile will improve the profile credibility in finding the better matches.
• In view of that, we have provided a feature called 'Profile Completeness' which shows the profile completion percentage bar.
• For every particular section there will be a percentage that is shown based on your given details and which alerts the user to fill all the details.

When you want to have some break for searching matches or restricting members to contact you, then you can hide your profile temporarily.
• Login to your account
• Go to Profile settings section, choose Hide / Delete Profile option.
• In that click on 'Hide Profile' where you can see multiple options i.e., 7 Days, 15 Days, 1 Month, 3 Months, 6 Months and 12 Months, basing on your choice select any one option and save it by clicking the submit button.
• Now, your profile is hidden from other members to contact you. But, you can still view other members profiles.
Note: To unhide your profile, click on the ‘unhide your profile’ option in the same section and submit it.

When a user gets married or wants to delete the profile for various reasons, they can delete the profile by following the below steps.
• Login to your account
• Go to Profile settings section, choose Hide / Delete Profile option.
• In that click on 'Delete Profile' where you can see multiple options, choose any  one option as per your choice.
• Then confirm your password and click on the 'Delete Now' button.
• Now your Profile / Account will be deleted from Eenadu Pellipandiri permanently.
Note: Profiles once deleted cannot be restored.

Searching Profiles

Without registration and login, Quick search enables you to search the profiles through Gender, Age, Religion and Caste on the Home page of the Website / App.
Note: You can see only basic details of the Profiles along with their photographs.

Without registration and login, any user can search the profiles with the categories like Religion, Caste, Region, Profession, Qualification and City / District on Home page of the Website / App.
Note: You can see only basic details of the Profiles along with their photographs.

• Login into your account, go to the 'Search' section.
• In that select your search criteria from the given sections i.e., Profile ID, Star and Raasi, Profession, State & City, Annual Income, Education, Community.
• Then fill the given fields and click on the 'View Profiles' button.

• Login into your account, go to the 'Search' section.
• In that select 'Advanced Search' option.
• Here you can have a detailed search by filling Basic information, Socio-Religious background, Life style and Location Info of your partner preferences and click on 'View Profiles' button.
• This feature helps you in finding better results in finding your preferred matches.

'Compare Profiles' feature will be used in examining and comparing multiple profiles (min of 2 & max of 4) at a time in order to find the similarities and dissimilarities as per user preferences.
• Login into your account, go to 'My matches' or 'Search' sections.
• In that select your search criteria from the given sections and select the interested profiles and click on 'Compare' button to list them in detailed view side by side.

Ways to Connect the Matches

'Express Interest' feature enables you to send your interest to liked matches with some selected messages that are provided by us.
• As a free member you can send up to 5 interests where as a paid member can send unlimited interests to other members.
• When a member Accepts / Declines your interest request, You will be notified via email / SMS / Account Inbox .
 
Note: This feature is only to express your interest, no contact information will be displayed to other persons.
 
Steps to send 'Express Interest':
• Login into your account, go to any of the interested matches.
• When you open any one of the matches, there you can see 'Express Interest' option.
• Then click on that option and select any one of the messages displayed and click on 'send' button.
• Now your interest will be sent to your interested match.
• After having mutual acceptance you can proceed to further steps like sending personal messages or getting their contact info.

A free member can send up to 5 interests whereas a paid member can send unlimited interests to other members.
Note: During promotional times, it may vary.

• Login to your account, check your Inbox.
• In that check the section 'Express Interest Received' where you can Accept or Decline Interest requests.
• You will be notified through email if you receive interest from any other members.

When a member Accepts / Declines your interest request, You will be notified via email / SMS / Account Inbox .

• 'Personalized Messages' feature enable the paid members to send personal messages to their liked matches after their mutual acceptance of 'Express Interest'.
• You can Accept or Decline the chat request even after having mutual acceptance in 'Express Interest'.
• You can send unlimited messages where you will also have the Block option.
Note: A strict action will be taken against those who make abusive messages / crossing the other user's privacy / other malpractices / violating Terms & Conditions and Privacy policy of Eenadu Pellipandiri. Any user who is facing this kind of issue, can bring to the notice of the Eenadu Pellipandiri team at any time.

Yes, you can.
• Before initiating any chat, you will have an option to Accept or Decline the chat. After cross checking the profile info, you can begin your conversation.
• Even after accepting and starting the conversation, you can still have the option to block any user.

Only the paid members can avail this feature. This special service enables the paid members to obtain the Phone number of other members.
• Login into your account, Search for the required profiles with your preferences.
• Click on the ‘View profile’ option to view the full details of the profile.
• Under the member information, you can find the ‘Contact Details’ option where you need to unlock the phone number of the member

No, You can't get contact details of other members without registering or without buying any package of Eenadu Pellipandiri.

'Matching criteria' is a feature which shows the best possible matching points between the two matches and helps the user in finding the most suitable match as per their preferences.

Membership

Members can either be FREE members or PAID members based on their need of access

FREE Membership

• Registering Profile for Free
• Uploading one (1) photograph to profile
• Uploading ID proof and availing Verify Badge
• Displaying contact details to paid members.
• Sending 'Express Interest' to others up to five (5) members
• Can Search and view the basic details of their suitable Profiles
• Forwarding / Sharing Profiles
• Customer care assistance for any guidance

PAID Membership

• FREE Membership benefits +
• Uploading three (3) photographs to profile
• Sending 'Express Interest' to unlimited members
• Send and receive personalized messages
• Contacting suitable matches via contact number, personalized messages, and Personal assistance for premium package users
• Profile Highlighting 
• Listing on top of search
• Being Featured Profile (Premium package users)
• Dedicated Personal assistance service for Premium package users by our Customer Relationship Manager
• Premium badge for Premium package users
• Profile writing assistance
• Forwarding / Sharing Profiles

To avail the benefits of PAID membership, members can opt any one of the following packages
Regular Packages
PASUPU PARANI
Pasupu Parani - 3 Months - 60 Contacts - Rs.1800
Pasupu Parani - 6 Months - 100 Contacts - Rs.3000
Pasupu Parani - 9 Months - 150 Contacts - Rs.5000
KALYANA THILAKAM
Kalyana Thilakam - - 3 Months - 60 Contacts - Rs.2200
Kalyana Thilakam - - 6 Months - 100 Contacts - Rs.3500
Kalyana Thilakam - - 9 Months - 150 Contacts - Rs.5500
Personaized Packages
Subasankalpam - 3 Months - 60 to 100 Contacts - Rs.6000

We provide various options for upgrading your membership.
• Log in to your account and click the upgrade button.
• Choose the right package for you, which will lead you to the payment page.
• You will be provided with various options for payment.

You can make payment through one of the below listed methods as per your choice.
1. Debit Card
2. Credit Card
3. Netbanking
4. Wallet / Cash cards
5. UPI / QR

Note: As of now, only Indian Rupees payments are allowed. Entire transactions are managed / operated by third party payment service 'BillDesk'. Hence, any failures / complaints of payment transactions will be addressed by Billdesk only.

Profile Highlighting facilitates paid members to highlight their profile in the search results in order to attract more attention among thousands of profiles.

 Featured profiles option is intended to the members who want to attract more views. Only personalized package members profile will be displayed on the Homepage of the Website / App.

• 'Highlighting profile / Top of the Search' feature makes your profile get noticed among thousands of other profiles.
• It is facilitated to 'Kalyana Tilakam' & 'Subha Sankalpam' package users in order to highlight their profile in the search results.
• A green color border line to the profile indicates that those profiles are highlighted and on 'Top of the Search'.

• The 'Eenadu matchmaker' is special service provided by Eenadu Pellipandiri to the paid members. 
• Based on the partner preference set by the member, the members will be sent suitable matches through Email, SMS & Etc on a regular basis.
• This will have details of the latest profiles that match your partner criteria.

Anyone who is a member of Eenadu Pellipandiri can avail of this service.

• When a Bride & Groom gets married successfully by connecting through Eenadu Pellipandiri matchmaking services, their story will be published on our Website / App with their acceptance.
• Each couple has a different story to tell, in that story they will share about their experiences and how Eenadu Pellipandiri helped them to find their perfect life partners.

• Open the Website / App and go to 'Success stories' section
• In that, click on the 'Share your success story' button, fill in all the given details, experiences along with your marriage photos and submit it.
• After reviewing by our team, we will publish it on our Website / App.

Favourite / Forward / Ignore / Block Profiles

Yes, All members (Free & Paid) can mark interested profiles as Favourite for future reference.
Steps to add Profile as 'Favourite'
• Login into your account, Search for the required profiles with your preferences.
• Click on the ‘View profile’ option to view the details of the profile.
• There you can find the ‘Favourite’ tab option, Click on it to mark the profile as Favourite.

• Login into your account.
• On the navigation bar, go to the 'My Matches' section where you can find 'Favourites List'.
• When you click on that field, you can get all the Favourite Profiles List.
• If you want to remove any profile from the favourites list, simply click on 'Unfavourite Profile' button.

Members have the facility to forward their liked / interested profiles that they come across on Eenadu Pellipandiri Website / App to their personal contacts i.e., Family / Friends / relatives etc.
1. Forwarding through Email
2. Forwarding through Whatsapp
3. Printing the profile

Note: No contact details will be displayed in any of the forwarding methods in keeping the view of other user privacy.

This feature enables members to ignore profiles that do not meet their expectations.
Steps to ignore a profile:
• Login into your account, Search for the required profiles with your preferences.
• Click on the ‘View profile’ option to view the details of the profile.
• There you can find the ‘Ignore’ tab option, Click on it to mark the profile as ignored list which will not be displayed in suggestions anymore.

• Login into your account.
• On the navigation bar, go to the 'My Matches' section where you can find 'Ignored List'.
• When you click on that field, you can get all the Ignored Profiles List.
• If you want to remove any profile from the ignored list, simply click on the 'Remove from Ignore List' button.

Members can even block profiles that are not of their interest. By doing so, members can avoid any kind of interests or personalised messages from the other members which he/she is not interested in.
Steps to block a member:
• Login into your account, Search for the required profiles with your preferences.
• Click on the ‘View profile’ option to view the details of the profile.
• There you can find the ‘Block’ tab option, Click on it to block the profile.

• Login into your account.
• On the navigation bar, go to the 'My Matches' section where you can find 'Block List'.
• When you click on that field, you can get all the Blocked Profiles List.
• If you want to remove any profile from the blocked list, simply click on the 'Unblock' button.

Photos & Horoscope

Adding a photo will increase the chances of your profile getting noticed by other members. Moreover, your photograph could be the first step to get into the prospective profile’s world.
To add a photo to your profile:
• Login into your account.
• On the navigation bar, go to the 'My Profile' section where you can find 'Upload / Edit Photos' field.
• When you click on that field, you can add / view / edit / delete / hide / Protect photos.

A Free member can upload one (1) photo and A paid member can upload three (3) photos to your profile. Photos must be in jpg, jpeg, png format, no larger than 10MB.

We do have other ways to upload Photos to your account if you can't upload through Website / Mobile App
1. E-mail us your Photos to support@eenadupellipandiri.net
2. WhatsApp us your Photos to 8008001686 or 8008002165
Please mention your Profile ID, Name, Phone number while sending the Photos.
Our team will upload your photos instantly for free.

Yes, for your privacy, Eenadu Pellipandiri allows you to protect and hide your photos.
• Login into your account.
• On the navigation bar, go to the 'My Profile' section where you can find 'Upload / Edit Photos' field.
• When you click on that field, you can see the Hide / Protect photos option.

To Hide : Just click on the 'Hide' icon beside the photos and confirm it. To unhide also do the same process and click on 'Unhide'

To Protect: Click on 'Protect photo' button then you will be directed to the Privacy settings page where 'Photo Privacy' options will be displayed.

Select any of those options as per your choice and save it.

If a member has protected or not uploaded their photo, you can request the member to accept your request to view the photo or to upload the photo.

Adding a horoscope will help prospective members to compare their horoscopes.
To add a Horoscope to your profile:
• Login into your account.
• On the navigation bar, go to the 'My Profile' section where you can find 'Upload / Edit Horoscope' field
• When you click on that field, you can add / view / edit / delete / Protect Horoscope.

Yes, for your privacy, Eenadu Pellipandiri allows you to hide / protect your horoscope.
• Login into your account.
• On the navigation bar, go to the 'My Profile' section where you can find 'Upload / Edit Horoscope' field.
• When you click on that field, you can see the 'Protect Horoscope' option.
• Click on the 'Protect Horoscope' button then you will be directed to the Privacy settings page where 'Horoscope Privacy' options will be displayed.
Select any of those options as per your choice and save it.

Privacy & Security

Yes, your personal & contact information is safe & secure with us.
• Only basic details are visible to free users. Not even the user name will be displayed to the free users.
• Full details are visible to paid members except some confidential feilds.
• Anyway we don't show the confidential details i.e, Mobile number, Email, date of birth, Time of birth are not visible to any of the members.
• Only paid members who have verified their document by our team can unlock your confidential details including mobile number. When any one unlocks your mobile number, you will be able to know in 'who viewed my mobile number' section
• For photos, phone number, horoscope we have the privacy settings where you can set as per your choice.
• For viewing phone numbers, photos, horoscope, full view of profile, sending interest, sending personalised messages and etc you can set a privacy as per your choice.
• Above all, for every action on a website & app, if you come across any misuse of your privacy, you can report us at any time.

Yes, all the members will have the option to hide or show their contact details as per their choice.
Note: You can show your contact details only to the paid members.

Yes, for your privacy, Eenadu Pellipandiri allows you to hide / protect your photos.
To do:
• Login into your account.
• On the navigation bar, go to the 'Privacy' section where you can find 'Privacy settings' field.
• When you click on that field, you can see the 'Photo Privacy' option.
• Click on that button then options will be displayed. Select any of those options as per your choice and save it.

Yes, Eenadu Pellipandiri never displays your ID proof documents to any of the users.
After you upload your documents to your account, our team will review it and provide you with the 'Verified Badge'. You can view your own document by logging into your account but it is not visible to any of the users.
Note: Once the document is verified by our team, you can't delete / modify it.

Eenadu Pellipandiri gives higher priority to users privacy and safety. We offer various privacy options and maintain confidentiality of every Individual user's data from unauthorised disclosures.
1. 100% mobile verified profiles through OTP validation.
2. Email and Social Media Accounts verification
3. Dual ID proof document verification and alloting 'Verify Badge'
4. Privacy options for Photos, contact details, horoscope etc.
5. Accepting Send Interest and Message requests based on user choice.
6. Blocking & Ignoring the unliked profiles / misbehaved users.
7. Hiding Profile temporarily basing on user choice
8. Reporting fraud users and filing Grievance
9. Fraud alert tips and suggestions through our Pellipandiri Blog
10. Eenadu Pellipandiri customer care team support for any unforeseen situations through Call / Text message/ Whatsapp / Social Media / Leave message / Request call back / feedback / report fraud and etc.

Eenadu Pellipandiri Parichaya Vedika Events

• ''Eenadu Pellipandiri Parichaya Vedika” is a unique service offered by Eenadu Pellipandiri.
• This unique interactive feature is specially designed for prospective brides and bridegrooms of same religion and same community to meet and select their life partners in an interactive session arranged by Eenadu Pellipandiri.

Any individual Telugite who is searching for marriage can attend the events.
A registered or non registered user at Eenadu Pellipandiri Website / App can attend these events as per their convenience.

Eenadu Pellipandiri will announce dates of “Eenadu Pellipandiri Parichaya Vedika” from time to time through various media vehicles that may include “Eenadu” Newspaper, ETV satellite channels network, etc.

Members opting to participate in events need to register themselves either through online or by visiting Eenadu Offline Centres of their convenience.
The Members would pay a participation fee as announced from time to time for respective events.

Eenadu Pellipandiri Blog

• Eenadu Pellipandiri Blog is a unique feature that offers different stories & information relating to marriages on a regular basis.
• It is a perfect guide for happy marriages. It helps unmarried people in understanding about marriage & partner and a guide for all wedding related queries. In the same way, it helps the married couples to enrich their relationship and manage the challenges faced in their married life.

• In Blog, we provide an option called "Subscribe to Pellipandiri Blog" with Email subscription.
• This helps you to notify through Email whenever our new stories are published on Blog.

Eenadu Pellipandiri Customer Care & Support

We always look forward to provide effective matchmaking service. For any Guidance / Queries / Clarification Please Contact us in the Below Mentioned ways.
1. Call (Or) Whats App : +91 8008001686 +91 8008002165 (call us between 9 AM to 8 PM)
2. Email ID : For any Queries/Support/Info - support@eenadupellipandiri.net
For Technical Related Issues - technicalsupport@eenadupellipandiri.net
3. Message us on our Social media accounts 'Eenadu Pellipandiri'
4. Request a call back from us by dropping your details in the Namaste symbol on home or after logging in your account on Website / Mobile App.
5. Leave us a message by filling the details on the 'Leave Message' section on home or after logging in your account on Website / Mobile App.
Note: Any unregistered user, free account member and paid account member can contact us in the above mentioned ways.

When you face any of the unforeseen interruptions, kindly do any of the following methods and let us know your concern.
1. Drop us a mail at support@eenadupellipandiri.net
2. Kindly Whatsapp us at (+91) 8008001686, (+91) 8008002165
3. Request call back - Drop your details in the Namaste symbol on Home or after logging in your account on Website / Mobile App.
4. Leave us a message by filling the details on the 'Leave Message' section on home or after logging in your account on Website / Mobile App.
5. Message us on our Social media accounts 'Eenadu Pellipandiri'
Note: Any unregistered user, free account member and paid account member can contact us in the above mentioned ways.

Always be aware of fake profiles. If you come across any such profiles, kindly bring it to our notice in the following way and be a part in eliminating fake profiles at Eenadu Pellipandiri.
• On Home menu bar of Website / Mobile App, you can find a section named 'Report Fraud / Grievance'
• Fill in all the asked details and submit.
Note: Along with reporting to us, kindly block the fake profile from your account inorder to avoid further malpractices.

Customers may walk into any of our local Pellipandiri offices or nearest local Eenadu offices for any kind of assistance related to matchmaking.
Offline support desk offers you instant help on:
• Guidance in using the Website / App
• Registering profile for Free
• Support in searching suitable matches
• Information on packages and paid membership benefits
• Helping in making payments
• Events guidance
For more information, Please call us at +91 8008001686 / 8008002165 or Email us at support@eenadupellipandiri.net
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